Privacy Policy

1. Introduction

At MyMoolah, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, surname, date of birth, and identification number.
• Contact Information: Email address, phone number, and physical address.
• Financial Information: Bank account details and transaction history.
• Technical Information: IP address, browser type, and browsing behavior on our website.

3. How We Collect Information

We collect personal information through:

• Direct Interactions: When you register on our website, complete forms, or contact us directly.
• Automated Technologies: Through cookies and similar tracking technologies when you use our website.

4. Purpose of Processing

We process your personal information for the following purposes:

• Service Delivery: To provide and manage our financial services.
• Communication: To send updates, respond to inquiries, and provide customer support.
• Compliance: To adhere to legal and regulatory requirements.
• Marketing: To inform you about our products, services, and promotions, subject to your consent.

5. Legal Basis for Processing

Our processing of your personal information is based on:

• Consent: Where you have provided explicit consent.
• Contractual Necessity: To fulfill our contractual obligations to you.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To pursue our legitimate business interests, provided they do not override your rights.

6. Data Sharing

We may share your personal information with:

• Service Providers: Third-party vendors who assist in our operations, under strict confidentiality agreements.
• Regulatory Authorities: When required by law or regulatory obligations.
• Business Partners: With your consent, for joint marketing initiatives.

7. International Data Transfers

If we transfer your personal information outside of South Africa or the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data in accordance with POPIA and GDPR requirements.

8. Data Security

We implement technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal information under certain conditions.
• Restriction: Request limitation of processing your data.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at legal@mymoolah.africa

11. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@mymoolah.africa

Address: Block A, Erasmus Forum, 434 Rigel Ave South, Erasmusrand, Pretoria, 0181

 
 Last updated: 16 April 2025