Support & FAQs | Help with MyMoolah Payments

General Information

What is MyMoolah?

MyMoolah is a treasury platform that enables seamless digital payments, including e-wallet solutions, 24/7/365 instant payments, issuance & management of debit cards, wages & salary remittances, cross-border remittances, digital vouchers, value-added services like prepaid airtime, data, electricity & water, and integration with formal and informal retail networks for voucher redemption, cash withdrawals, and bill payments.

Who can use MyMoolah?

MyMoolah is designed for businesses and individuals who need secure, instant, and efficient payment solutions. Our services cater to fintech, retail, insuretech and other sectors requiring digital & card financial transactions.

Is MyMoolah a registered company?

Yes, MyMoolah is a registered company in South Africa under registration number 2024/315592/07. Our office is located at Block A, Erasmus Forum, 434 Rigel Ave South, Erasmusrand, Pretoria, 0181.

Account & Registration

How do I register for MyMoolah?

To register, visit our website and follow the sign-up process. You may need to provide your name, contact details, and business information, proof of ID & address for verification.

What are the requirements to open a MyMoolah account?

You must be at least 18 years old and provide valid identification. Businesses may need to submit additional documents for compliance purposes.

Can I use MyMoolah without registering?

Some features, such as browsing services, do not require registration. However, to use payment services and other financial tools, an account is necessary.

How do I reset my password?

Click on “Forgot Password” on the login page and follow the instructions to reset your password via email or WhatsApp.

Payments & Transactions

How do MyMoolah’s instant payments work?

MyMoolah enables real-time payments through a secure financial network integrated with banks and retail partners. Transactions are processed instantly, subject to system availability.

Which banks does MyMoolah support?

MyMoolah is PASA T-PPP/SO compliant and is integrated with ABSA, Standard Bank & African Bank as sponsoring banks.

Can I send money internationally using MyMoolah?

Yes, MyMoolah is inetgrated with Mukuru & Ria Sikhona to include international transfer capabilities.

What are the transaction fees?

Transaction fees vary based on the type of service used. A detailed fee structure is available on our website.

Is there a transaction limit?

Yes, transaction limits may apply based on regulatory requirements and account verification status. Please check with customer support for your specific limits.

Digital Vouchers & Value-Added Services

What digital vouchers does MyMoolah offer?

We provide digital vouchers for various retail and service providers. These vouchers can be used for purchases, prepaid airtime, data, electricity, water, bill payments, and more.

Where can I redeem MyMoolah vouchers?

Our vouchers can be redeemed at multiple retail partners, including both formal and informal merchants. A list of redemption locations is available on our website.

Can I transfer a MyMoolah voucher to someone else?

Yes, you can send a voucher to another MyMoolah user or use it for yourself. Some restrictions may apply based on voucher type.

Security & Compliance

How secure is MyMoolah?

MyMoolah employs industry-leading security measures, including encryption, multi-factor authentication, and compliance with South African financial regulations.

Is MyMoolah compliant with POPIA and GDPR?

Yes, we comply with South Africa’s Protection of Personal Information Act (POPIA) and the European General Data Protection Regulation (GDPR) where applicable. Your data is handled securely and transparently.

What should I do if I suspect fraudulent activity?

If you notice unauthorised transactions or suspect fraud, immediately contact our support team at info@mymoolah.africa.

Does MyMoolah share my data with third parties?

We only share data with trusted partners when necessary for service delivery and compliance, as outlined in our Privacy Policy.

Customer Support & Troubleshooting

How do I contact MyMoolah support?

You can reach us via:

Email: info@mymoolah.africa
Phone: 021 140 7030
WhatsApp Chatbot: +27 76 245 9390

What should I do if my transaction fails?

Check your internet connection, ensure your account has sufficient funds, and verify payment details. If the issue persists, contact support.

Can I request a refund?

Refunds depend on the type of transaction and specific circumstances. Please refer to our Terms & Conditions or contact support for assistance.

How do I update my account details?

Log into your account, go to “Profile Settings,” and update your information. Some changes may require additional verification.

Business & Partnership Opportunities

How can businesses integrate MyMoolah’s payment solutions?

Businesses can integrate MyMoolah’s APIs and payment gateways to enable seamless transactions. Contact our business development team for more details.

Can I become a MyMoolah retail partner?

Yes, we welcome partnerships with formal and informal retailers. Visit our website to apply or contact our sales team.

Does MyMoolah offer white-label solutions?

Yes, we provide customized treasury and payment solutions for businesses. Contact us to discuss tailored solutions.

Legal & Compliance

Where can I find MyMoolah’s Terms & Conditions and Privacy Policy?

Our Terms & Conditions and Privacy Policy are available on our website for review.

What governing laws apply to MyMoolah?

MyMoolah operates under the laws of the Republic of South Africa and complies with all relevant financial regulations.

Last updated: 18 February 2025

If you have any additional questions, please reach out to our customer support team.

Frequently Asked Questions